The only information written on the parcel is your address, our address and a description of the contents, for the Postal Authorities.
We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time on Friday, your order will be dispatched on Monday.
You can check your order status by clicking here.
(Log in with your e-mail address and the password you received in our order confirmation email).
To guarantee delivery, we split orders into separate parcels.
It can take up to 10 days after the first carton is received to receive a full order of more than one carton. Orders cannot be shipped in one parcel because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
Refunds will be issued when a customer did not receive their order and chooses a refund instead of reshipment. If for any reason your package did not arrive we will issue a refund OR reship your order.
In the event you are requested to pay duty tax, you can:
* pay duty tax and collect the parcel;
* reject the parcel and return to sender.
Upon receipt of the returned package, we will credit you the full value of the packages we receive.
Click here and we shall take care of your request promptly.
We ship orders by Registered Airmail which takes approximately 12 to 18 business days.